1. If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
2. Can items be returned after the time period mentioned in the seller’s Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
3. Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.
4. How do returns work?
You can raise a request to return your items with these simple steps:
- Log into your Strella India Store account
- Go to My Orders
- Click on ‘Return’ against the item you wish to return or exchange
- Fill in the details and raise a return request
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Strella India Store account.
5. Ho do cancellation and refunds work?
Order must be cancelled within 24 hours of order placement. Once order is cancelled, we will initiate the refund to same payment source within 3 working days.
(c) Strella India, All Rights Reserved.
Contact us at sales[@]strellaindia.com for questions related to refunds and returns.